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Motor Inbound Sales Advisor

Department Motor Inbound Contact Centre
Starting Salary £12,505 up to £14,000 pa (pro rata for Part time)
plus bonus dependent upon performance against Target Measures
Through Reviews you will be able to progress to a Senior Sales Advisor level, dependent upon performance
Induction 3 week Training programme – Monday to Friday (9am – 5pm)
(We are unable to honor holidays during the training period)
Hours of work You will be required to work 36.25 hours on a rota basis over 5 days per week, between 8.30am and 6.00pm Monday to Friday, and 8.30am to 1.00pm on alternate Saturdays.

Description:

As a Sales Advisor in our Motor Team you will be contacted by potential customers looking for a quotation for their Motor Insurance and Breakdown cover. You will need to demonstrate the ability to close sales, upgrade cover and cross-sell other policies which may be of interest to the customer. All our calls are monitored as we pride ourselves on providing a first class customer service to our agreed quality standards.

You will need to be self-motivated to meet and exceed the targets which are based on conversions (number of sales to calls) and the cross-selling of breakdown and legal cover. You must possess the confidence to sell using your excellent rapport with our customers and fully able to handle objections to close those sales. A sales refresher is covered in training.

Your Team Manager will ensure that you are supported and developed through consistent high quality coaching and motivation to ensure you develop the required skills and competencies, and that targets are met or exceeded by identifying your strengths and development areas.

Target Measures (Key Performance Indicators):

Element Target
Calls per day
50-60
New Business Sales – immediate sales over the phone 5 + credit card sales per day
a minimum of 100 sales per month
Add-on sales 87% of all sales to include legal cover
18% of all sales to include breakdown
Quotes per day 27
Compliance/GISC regulations To achieve the minimum standard

What are we looking for?:

This role is all about hunger and desire to achieve and the ability to sell. You will find that you have to be very thick skinned in order to deal with the amount of rejection in the role as your customers are shopping around with different Insurance companies for the cheapest quote. If you have a passion to sell and enjoy the satisfaction of turning customers around, this is a role that would suit you. You must be able to be to provide an excellent service and be direct with your customers to close sales effectively. You only have one chance to convert a call to a direct sale so persistence is a must.

This can be a financially rewarding role with an open commission scheme, which allows you to earn generous monthly bonus. The more effort you put in, the more you will earn.


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