Motor Customer Service Advisor

Description:

As a Customer Service Advisor, your role will primarily to maximize business opportunities by taking inbound calls from existing policyholders.

The main part of the role will be to make policy amendments over the telephone, issuing cover notes and ensuring the best customer service at all times. You will be able to work to targets by upgrading cover and promoting add-on policies such as Breakdown Cover and Legal Expenses.

It is essential that you are self confident and professional at all times and have the ambition to sell using your excellent rapport with our customers. You will also be able to work within the GISC guidelines.

Your Team Manager will ensure that you are proactively developed through consistent high quality coaching and motivation, professional insurance qualifications are encouraged and the opportunity to become multi-skilled within the motor area.

Although excellent Customer Service skills are required, the ability and confidence to sell are just as important. You will be rewarded by a generous monthly bonus on exceeding your targets.