Customer Support Advisor
£12,200 – £13,000 – Level 2
Bournemouth
Permanent

Description:

This is primarily an administration role handling customer correspondence, payments and policy issue for all RIAS product lines, Household, Travel, Caravan and motor.

The role being varied will also involve some telephone work taking incoming telephone calls from existing customers relating to their policies together with supporting the renewal and service lines on a Monday morning. All our calls are monitored as we pride ourselves on providing a first class customer service to our agreed quality standards.

You will need to be self motivated to meet and exceed set hourly and daily administration targets as the area works to Service Level Agreements. It is essential that you are self confident and professional at all times. You will need to be numerically accurate with an eye for detail and proficient letter writing skills.

Data Entry of renewal and new business policies forms a large part of this role, as well as calculating and batching cheque, manual cash and direct debit payments for entry onto the system. The customer may have mid term adjustments to their policies or enquires that will need confirmation by letter or policy amendments sent to them.

Your Team Manager will ensure that you are proactively developed through consistent high quality coaching and motivation to ensure you develop the required skills and competencies, and that targets are met or exceeded by identifying your strengths and development areas.

Target Measures (Key Performance Indicators):

What are we looking for?:

For the Customer Service Advisor role, we would expect you to have previous experience in a customer-orientated role, not necessarily within a sales environment. You will be able to communicate effectively and confidently and enjoy working to targets in order to reap the rewards of our incentive schemes. You will also possess a desire to provide exceptional levels of customer service and have a previous background in administration.