Job Details

Job Title: Business Change Manager
Responsible to: Corporate Programmes Manager

Responsible for:

Internal and external business change programme and project team members, dependent on requirements of one or more projects at any time, for the duration of each project. A programme may consist of multiple projects running in parallel for which the post holder has overall responsibility and accountability.

Functional links with:

Regular

• Directors
• Head of ICT
• Technical Project Managers
• ICT Services Division personnel
• Heads of Service
• Colleagues in other Directorates/Departments
• Suppliers and business partners
• External funding bodies

Occasional

• Members
• Other LG Bodies
• Office of Deputy Prime Minister (ODPM)
• Professional bodies
• Herefordshire Partnership

Job Description:

Main Purpose of job:

The post holder will contribute to the improvement of the Council’s service delivery to the community through the successful and effective delivery of both business and ICT programmes designed to modernise these services and practices making them more customer focused, efficient and accessible. In particular the post holder will act as accountable body for the implementation of the Council’s ICT Strategy through the successful delivery of key programmes.

Main Responsibilities / Accountabilities:

The jobholder will be expected to complete the responsibilities / accountabilities effectively.

• To provide a quality business change and programme management service to all Council and partnership customers, in the implementation of complete business solutions.
• Provide overall ownership, accountability and leadership responsibility for all Council and Partnership programmes on which they work, including overall responsibility for programme budgets and expenditure.
• Provide active stakeholder management ensuring their ongoing ownership and commitment to the programme and its objectives/outputs.
• Communicate and own the Programme vision and Programme Blueprint of the required change and how improvements to services will be measured.
• Provide an effective Programme Communications Plan, working with stakeholders, programme board members, corporate communications and the Head of ICT to ensure its design, implementation and ongoing review.
• Provide active coordination of programme’s components, the relationship with other programmes and the interface to business strategy.
• Assign responsibility for the delivery of business benefits ensuring the development, approval, implementation and monitoring of a business benefits realisation plan (business case) against which the success of the programme and its individual components will be measured.
• Ensure that the organisation has appropriate personnel available with relevant skills and experience to set up, manage and deliver the programme.
• Ensure that the organisation is capable of achieving the change required by the programme putting in place effective change management procedures and training where appropriate.
• Ensure that effective and robust Programme management and support processes are in place.
• Act as mentor for other less experienced programme and project managers.

Job Activities:

The jobholder will be expected to complete the responsibilities / accountabilities effectively.

• To define Programme objectives, outcomes and outputs that can link programme and project activity back to the vision and ambitions of the Council’s Corporate Plan, the Herefordshire Plan, the Council’s ICT Strategy and the Corporate Information Policy : Daily
• To implement all due Council policies and procedures that relate to programmes and projects and ensure that these are adhered to at all times : Daily
• Where the programme involves external funds, to implement all due policies and procedures including progress reporting in line with the requirements and stipulations of the funding body : Daily
• To manage the procurement process and contract negotiation in accordance with European law, Government policy and the Council’s Standing Financial Instructions : Daily
• To ensure that the Programme has adequate and empowered Programme Governance and Sponsorship : Daily
• To develop and monitor a stakeholder management strategy supported by a stakeholder map to define and implement the objectives, activities and responsibilities for managing stakeholders, including effective communications and building ownership : Daily
• To clearly understand and demonstrate to stakeholders the inter-dependencies of the Projects via an effective set of Diagrams and documentation : Daily
• To have accountability for any Programme spend and will need to ensure that all budgetary spend is approved by the normal governing body and all appropriate reporting controls are in place. Back Office payment functions must adhere to Council Policy : Daily
• To develop, implement and monitor the programme communication plan in conjunction with stakeholders, corporate communications and the Corporate Programmes Manager : Daily
• To ensure that all Roles and Responsibilities within the Programme are clearly identified, documented, communicated and are being fulfilled : Daily
• To capture and actively manage programme issues through an issue log and put into place an issue resolution strategy to implement appropriate mechanisms and procedures for resolving issues and conflict : Daily
• To capture and actively manage risks through a risk register and put into place a risk management strategy to define and establish the required activities and responsibilities for managing the programme’s risks : Daily
• To develop and monitor a quality management strategy to define and establish the activities for managing quality across the programme : Daily
• To ensure that the projects within the programme are properly managed in accordance with the PRINCE 2 project management standard : Daily
• To manage the successful procurement, development and implementation of corporate systems and infrastructure within the available resources and the establishment of a sustainable environment : Daily
• To ensure that ALL of the Programme Documentation Set is in place, is active and is being implemented : Daily
• To ensure that in lieu of the lack of resources, maximum synergy is achieved via effective resource levelling and detailed capacity planning : Daily
• To liaise with the appropriate programme managers for externally funded programmes ensuring programme bids, proposals, plans and reporting are all aligned, communicated and executed : As required
• To undertake other duties and projects as may be required by the Corporate Programmes Manager from time to time : As required

Other information:

This is a new post within the Council and as such the duties and responsibilities attached to the post are difficult to define in their entirety therefore may vary from time to time without changing the general character of the duties or level of responsibility entailed.

The post holder is therefore expected to undertake such other duties as may be requested provided the general character of the duties or level of responsibility does not change.

Skills:

Essential:

• Minimum 5 years experience of :
  • Managing complex business change programmes using ICT as an enabler
  • Ensuring successful programme governance and sponsorship
  • Ensuring programmes are aligned to business and ICT strategy and result in measurable performance improvement
  • People management including recruitment, staff development and training and leadership in a political environment
  • Complex, high value contract negotiation and supplier management
  • Sound financial and budgetary management Initiating, planning, and managing a number of concurrent complex large scale projects and their associated resources
    
• Minimum 5 years:
  • Proven ability to work across the public, private and voluntary sector
  • Business and ICT strategy generation and implementation

Desirable:

Minimum 3 years experience of
Devising and submission of funding applications for complex programmes involving aspects of social inclusion, economic regeneration, environmental issues and the use of technology in support of this transformation
Working with corporate and external communications media

Qualifications and Training:

Essential:

• Educated to a minimum degree level Industry recognised project management qualification such as PRINCE 2 practitioner
• Industry recognised Programme Management Qualification such as MSP
• Risk Analysis
• Demonstrable knowledge of BS7799 and ISO 9001 & 14001 quality standards
• Minimum 5 years knowledge & experience of programme/project management tools such as MS project, SAP or like tool
• Excellent communication / presentation skills

Desirable

• Formal management qualification such as MBA
• Membership of Programme Management Body/Centre of Excellence
• European Computer Driving Licence
• Communication/media training

Skills and Attributes:

Essential:

Ability to develop and maintain effective partnership working
Ability to communicate including presentation, negotiation and facilitation skills
Leadership ability

• Ability to classify, plan, prioritise and manage own workload to meet strict deadlines and targets working under own initiative
• Ability to deliver timely and accurate advice
• Ability to communicate including presentation, report writing and facilitation skills to the highest standard
• Ability to effectively communicate, persuade, negotiate and motivate people at all levels
• Ability to work as part of a team either as a team lead or team member
• Proven ability to manage people, resources, information
• Demonstrates role model behaviours, acting in a professional and responsible manner at all times
• Problem solving skills
• Ability to create, interpret and monitor a budget
• Ability to create measurable outputs linked to high level objectives and outcomes
• Promotes and manages change as a means to secure continuous improvements
• Ability to exercise political awareness at all times

Desirable:

• Understanding of and commitment to both the Data Protection and Freedom of Information Acts
• Commitment to ensuring oppressive practices are effectively tackled, promoting positive recognition of differences, mutual respect and merit-based opportunity in line with the Council’s Diversity Policy

Other factors:

Essential:

• Able to demonstrate flexibility and willingness to work to the exceptional demands of the programme(s) supported including occasional out of hours support and travel
• Full driving license